Ruliyandari, Rochana (2019) Strategy Management Using SWOT Analysis on Patient Satisfaction Rate in Dr. Sardjito Central General Hospital. [Artikel Dosen]
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Abstract
Dr. Sardjito Central General Hospital is a class A teaching hospital which is a DIY and South Central
Java referral hospital. This hospital still has a disadvantage in terms of patient satisfaction, where it
has not met the standards set by national standards ≥85% and the target of medium-term hospitals in
2017 is 90% but the achievement of Dr Sardjito General Hospital is 81.66%. Deficiencies in terms of
these services can be a weakness and even a threat to Dr. Sardjito General Hospital. Therefore, to
analyze these problems using a strategy using the SWOT analysis method. The method used is
descriptive. The type of data used secondary data, namely from records or company documentation
and scientific publications. Obtained a total FSI score of 3.35 means greater strength than weakness.
The total FSE score of 3.65 means that the opportunity was greater than the threat. The strategy that
can be used based on the SWOT analysis is strength and opportunity.
| Item Type: | Artikel Dosen |
|---|---|
| Subjects: | A General Works > AI Indexes (General) |
| Divisi / Prodi: | Faculty of Public Health (Fakultas Kesehatan Masyarakat) > S1-Science in Public Health (S1-Kesehatan Masyarakat) |
| Depositing User: | Dr., S.E., Rochana Ruliyandari |
| Date Deposited: | 09 Nov 2022 06:53 |
| Last Modified: | 09 Nov 2022 06:53 |
| URI: | http://eprints.uad.ac.id/id/eprint/37486 |
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