Student Satisfaction as Mediation Relationship Between Total Quality Management Practices and Performance of Management Study Program

Sutanto, Aftoni and hadiwidjojo, Djumilah and solimun, solimun and Djumahir, Djumahir (2014) Student Satisfaction as Mediation Relationship Between Total Quality Management Practices and Performance of Management Study Program. International Journal of Business and Management Invention.

Text HASIL CEK_Sutanto Hadiwidjojo Solimun Djumahir_Student Satisfacation as Mediaton Relationship.pdf Download (2MB)

Abstract

Indonesian students who learn in Malaysia and Singapore were more than the number of Malaysian students who learn Indonesia (Marhum, 2013). This happens because assumption that higher education quality in Indonesia has decreased due to lower college performance. Therefore, this study aimed to
describe a theoretical relationship of satisfaction as mediation between the practices of Total Quality Management (TQM) and performance of management study program. It can be described that (1) Higher TQM practices will increase management study program performance. (2) Student satisfaction does not mediate relationship between TQM practices on performance. (3) Control of process and priority development or precedence was carried in implementation of TQM practices. (4) Indicators of learning process needs to become a priority or precedence to improve student satisfaction in management study program. (5) On time graduation was most important indicator in measuring performance variables of management courses. (6) TQM practice can be implemented in management study program.

Item Type:	Other
Subjects:	L Education > L Education (General)
Depositing User:	Dr. Aftoni Sutanto
Date Deposited:	23 Nov 2023 01:39
Last Modified:	23 Nov 2023 01:39
URI:	http://eprints.uad.ac.id/id/eprint/52551

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