Items where Author is "utami, endah"
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utami, endah and Dzulqomain, Muhammad (2011) Upaya Peningkatan Kualitas Pelayanan Proses Belajar-Mengajar Menggunakan Metode Quality Function Deployment Melalui Pendekatan Importance Performance Analysis. In: Industrial Engineering Conference-Peranan Teknik Industri untuk mewujudkan Eko-efisiensi di Industri. Teknik INdustri UPN 'Veteran' Yogyakarta, Yogyakarta. ISBN 978-979-96854-3-8